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Welcome to AskAW! This lets you, the visitors submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at askaw@activewin.com.
Here are the questions posted on: 09-21-00
Question: How can I create and edit partitions in win2000? For free?
Solution 1: My Computer > Manage > Disk Management It's a built in Disk manager service for Windows 2000, make sure that you secure all files, before modifying your partition config. and keep the drive letter unchanged if possible to keep windows works properly. Bill Wiriawan
Submitted By: Ian
Question: Hi, I've just installed a third party telnet client. and want to change the default in IE5.5 When I type in a URL as telnet://<address or ip address> or if I click on a telnet link it loads in the telnet.exe which comes with windows.. I want it to load my new one There doesn't seem to be anywhere to change it.. I've run regedit to look for where the default telnet client is set.. but all I can find is that it refers to rundll32.exe telnetprotocolhandler or something like that.. so I suspect that this can be set somewhere but I don't know where.. Please help if you can
Solution 1: If you're running Windows2000, there's a key HKEY_CLASSES_ROOT\Telnet that will probably do the trick for you. I expect it's the same or similar for Win98. Search for Telnet w/ Regedit. There's also a key at HKLM\Software\Classes\Telnet Both of these keys point to hyperterm which is the "default" telnet client. Jerry Hoffmeister
Submitted By: Cameron Arnott
Question: I have Internet Explorer 5.0 on Windows 98 SE. I do
web design as a hobby and would like to install IE 4.0 so I can check my
web pages in it. I have been told it is not possible/advisable to
install IE4 over IE5. Is there a way to have both on one system without
messing up IE5? I can't use "compatibility mode" because this
system never had IE4 (it had IE5 from the factory). Thanks.
Solution 1: Beside the
compatibility mode, there are no other way that you can run IE4 and IE5
simultaneously, the compatibility mode should be good enough for
debugging and testing websites, as I'm doing it right now. Bill
Wiriawan Submitted By: ???? Question: Hi AW Team I download the Service Pack for Windows
2000....after the installation I can't see no Internet pages, no FTP
Connection, but if I Ping a network I have a reply from the other
system. You know this problem and have you a solution. Thank's a lot. Solution 1: Most
likely you have one of the personal firewall programs installed and
running on your machine which is causing the problem which is a known
bug w/ sp1. Go to Microsoft's site (www.microsoft.com/support)
and you should be able to find the solution. Jerry
Hoffmeister Submitted
By:Detlev Question:I
just want to know why my dsl connection no longer is operational when I
get out of the standby mode Is there a solution to this? Solution 1:Your
ADSL adapter is not turned on after standby, this could be the driver,
or the device itself. Make sure that you enable any ACPI support for the
device (If you have an ACPI motherboard as well as the adapter), unless,
you will need to contact your hardware vendor for this, ask for updated
drivers and info about this issue. Bill
Wiriawan Submitted
By: Maxime Question:When
starting my computer, I get a message that windows registry is missing.
It says I need to reinstall it. but I cannot find it! It says to look
for window registry or System.INI file I cannot find either one. Can you
help? Solution 1:Scan
your computer for a possible virus.Start your computer with a startup
disk, and type scanreg.exe /restore, it will restore your windows
registry from a previous automated backup. Only do this if you are
running windows 98. If is still doesn't
work, you will need to reinstall your windows on top of the current
installation. Bill
Wiriawan Submitted
By: Deb Question:
How do I get tweaksui into my system from the windows 98 cd I didn't
install it when I installed windows98 Thank You Solution 1:Download
the files here: http://newlife-win98.server101.com/tweakui_info.htm
and read the article. Bill
Wiriawan Solution 2:Get
the updated version from MS here: http://www.microsoft.com/ntworkstation/downloads/PowerToys/Networking/NTTweakUI.asp
Jerry Hoffmeister Submitted
By: ???? Question:Could
you please help me with a small problem. A friend gave me your URL to
your site. I recently had AT&T @home internet cable service comes to
my house to install a cable modem for me. I have Windows 2000, the
installer changed my user name & password and mistyped the new one
in. Now I can not log into my computer. AT&T tells me I need a
Windows 2000 start up disc. I have tried about every password the
installed could have typed in wrong. Still no luck. I also tried to find
a command prompt in the "safe mode" no luck. Could you please
tell me where I could find the start up disc at, and or how to get into
my system. Thanks so much. I will bookmark your site for future help. Solution 1:When
you installed Windows 2000, you should would have created an
Administrator account and password. If you can remember, you might
want to try that. You might want to try logging in as
Administrator with a blank password as that's often the default case.
As for the startup disk, you should have a CD
that you used to install Windows 2000. If you can't remember the
password, you will need to reinstall windows from this CD.Jerry
Hoffmeister Submitted
By: Eric M. Carter Question:Hi,
I installed windows 2000 on my machine. The problem that I am facing is
that the machine automatically restarts itself. I don't know why this is
happening. I am in middle of something and it just restarts itself. What
could be the reason for this? Please help me on this issue. Thank you, Solution 1:Your
system faces a STOP error, that will automatically restart itself. To
disable this feature, boot to safe mode, and open My computer (Right
click) >Properties, > Advanced > Startup and recovery >
Uncheck "Automatically reboot option. and restart. If
there's a STOP error, you will see a blue screen showing the errors and
the memory dump, that you have to restart your computer by resetting it
ctrl-alt-del wont work here. Run the
troubleshooter to find out what the stop error trying to tell you.
Bill Wiriawan Submitted
By: Vaibhav Shah Question:I
am tired of my internet explorer saving all my information. when ever I
compose a letter it keeps the address . so when I go to address the
letter a whole list of email addresses come up when I press any key. I
tried cleaning my history but nothing works. every form I have ever
filled out. the explorer managed to save all my info. If I go on search.
a whole list of old stuff I searched for comes up. how can I get rid of
all this. I hate when people can see what I was looking for at one
point. can you help me? thank you Solution 1:Gidday.
Go to Start/Settings/Control Panel/Internet Options/, click on the
"Advanced" tab, and look for the option which says "Use
inline AutoComplete". Select this option, and disable it. Now,
click on the "Content" tab. There is an
"AutoComplete" button. Click it, and then disable all the
checkboxes which appear. Now, click the buttons which say "Clear
Forms", and "Clear Passwords". Ekapshi Submitted
By: Michelle Question:OK
I am sure I just scared the heck out of you with the subject. Sounds
very vague and probably makes you thing "Oh crap another Newbie!!"
Well relax I am not here to ask any really stupid question like
"how come my coffee cup holder that came with my computer is so
freakin big?" I know it is a CD ROM. Any ways down to the question.
I hope I can adequately describe my problem so that you will be able to
come up with a solution for me. Ok. On Windows 98 the tool bar at the
bottom of the page (unless you move it somewhere else that is) has a
single arrow to 'scroll' the other open windows, icons, etc. when there
are too many to show on the bar. My question is this! How do I change
this arrow into a double arrow? The double arrow allows (when clicked) a
pop up tool bar. Just like when you click on windows START button. I
hope I have told you what you need to know. I used to have the double
arrows and then had to re-install windows 98. But this time only one
arrow!! I was ever so sad:( Anyway, any help that you can offer
would be very appreciated!! Thank you for your time. Solution 1:Install
the latest IE 5x, the arrow you are talking about is part of the IE5
shell updates. Bill
Wiriawan Submitted
By: John Question:Hi,
I was hoping you guys could help me out. I have trouble running Japanese
software on my computer. Some programs work and some don't. This is
probably due to the internal codes of the programs (?). Solution 1:www.njstar.com,
it's a standalone program that will enable Chinese, Korean and Japanese
in your windows, I don't know if it's compatible with windows 2000 or
not, but it works with Me. Changing the
default encoding will work in Windows 2000, not the regional options,
but the default language, just install the additional language package,
and see if it works, if it doesn't work, you will need to change the
default and restart every time. Bill
Wiriawan Submitted
By: Eric Question:I
have Windows 98 SE and RedHat Linux 6.2 (on a separate drive - LILO dual
boot on Windows MBR drive). Will installing Windows ME to upgrade
Windows 98 SE cause a problem to the LILO dual boot? Solution 1:If
you put the LILO in the Linux native partition, it wont, however it will
rewrite the boot sector if you put it in the windows MBR, and you will
need to reconfigure your Linux installation for the LILO location.
Bill Wiriawan Submitted
By:Andrew Question:To
whom it may concern, I don't know if you can help me with this but I
don't know who else to ask. I work in an IT department and have to
install Windows 98 SE on many empty machines so I created a SETUP.INF
file to automate the install process. I have configured the file so that
the SETUP process will not need any info and not prompt for anything
including the EULA. This file worked fine when I was using an upgrade
version, and the SETUP routine would only stop to prompt me for the
location of a previous version of Windows, and once I provided it SETUP
would finish without any further intervention on my part. I recently
went to a full version of Windows so that I wouldn't get prompted for a
previous version and now SETUP stops after the first boot starting on
the USER information screen, and continuing through the CD key screen.
The weird thing is that all the information is already filled out, and
all that I have to do is press the next button through the four
different screens and then SETUP finishes on its own. My question is why
is this happening? I have tried many different settings in the INF file
and nothing works. Is this happening because I'm using a full version of
Windows? Please help this is very annoying. I should mention that I copy
the CD to the HD before installation starts, and the SETUP.INF file is
in a different Sub-Directory. Does this make a difference? Thanx,
Solution 1:
This behavior is by design, and
it is the limitation of windows98x. If it works on your first try, keep
it for the other computer, if you copy the files to the hard drive, make
sure you also copy the setup.ini files, and keep the setup files in the
exact path. Bill
Wiriawan Submitted
By:Eric Siemiatkaska Question:How
can I remove the games completely from Windows 2000? Solution 1:If
you're talking about the games that come with Win2k, I've found no way
to yank those off the system. So, as far as I and everybody I know there
isn't any way to do it. Andrew
Funderburk Solution 2:The
easy way: Remove the files and the
shortcuts, The files are in the Winnt\ folder. Submitted
By: Nancy Johnson Question:I
can't play fifa2000 or nba live 2000 with windows me. What is the
problem? Solution 1:Gidday.
To put it bluntly, unless a game is specifically designed with
WindowsNT/2k in mind, the chances of Windows2000 running the game
smoothly aren't too high. The "your mileage may vary" concept
applies here. Some games just work with Windows2000, some don't. Keep in
mind, Windows2000 is not designed for games at all. However,
I would check out the game maker's website in case they have a
Windows2000 compatibility patch. Ekapshi Solution 2:Some
games have problems under ME. You didn't explain it they were
crashing or just not running. My guess is you are having the same
problem as everyone else. Windows ME's video drivers have problems
with games. Go to you Video card manufacturer's web site and get
the latest driver, that should hopefully get you back in the game.
Good luck Travis
Rendell Submitted
By: ???? Question:I
just bought Windows ME upgrade and then when I run the defrag it defrags
faster but when defrag restarts I get a defrag004 error and then when I
run scandisk I found cross-linked files named c:\windows\inf\drvdata.bin
and c:\_restore\temp\a00000573.cpy and c:\_restore\temp\a00000574.cpy.
How do I fix it? Solution 1:Have
scandisk fix the cross linked files. It usually can do this
successfully. If not, Norton Utilities contains a much more robust drive
repair program. Michael
Hicks Solution 2:Norton
Utilities 2001 was released yesterday. Symantec says that it fully
compatible with NT, 2000, 95, 98, 98SE and Me. It is well worth the
$30.00 price tag! Marc
Strickland Solution 3:If
you feel like spending the money I recommend Executive Software's
DiskKepper. It can be scheduled to run at convenient times as
well. It is nice too because it doesn't require you to give up
your computer while it defrags. Travis
Rendell Submitted
By: Keith Question:My
current bios does not support Hard drives over 2gb. Therefore, I
have fooled it by using EZbios. Will this work correctly with Win
ME? Solution 1:Yes,
EZBIOS loads itself before the computer actually searches for an OS. It
doesn't matter if you have Win95/98/ME/NT/2000 or Unix/Linux/BeOS/whatever
OS you can imagine. Guillaume
H�bert Submitted
By:
Larry Question:When
I go to Windows Explorer and click on view, arrange icons and I click on
auto arrange, by drive letter or by name, they never stay that way.
Every time I go back to explorer, I have to do it again, they never stay
the way I set them. This also happens in Win2000. When I used Win98, I
never had this problem, they always stayed where I set them. Does anyone
know the answer to this? Thanks, Solution 1:Open
windows explorer save your icon settings as you like, now open the
folder options > View > Like current Folder, close explorer and
open the "open" mode of windows explorer (The one without the
explorer panel) and do the same procedure for this too. Your icon
settings will be saved. Bill
Wiriawan Submitted
By: Chuck 21Question:Good
Day, I have a question for you regarding Win Me and Creative's SBLive
card: After performing a fresh install of Win Me the entire setup
completes as normal. As soon as I install the latest SBLive 3.0 drivers
from Creative the system will no longer reboot and simply sit there with
a black screen. Several other users have reported this problem and it
seems to be more of a problem with OEM versions of the SBLive cards. No
word from Creative regarding updated drivers and I cannot find any
reference material on either Microsoft's web site or CreativeHelp.com.
Any help would be appreciated. Keep up the fantastic web site Solution 1:Do
not install the DOS driver, just install the driver for windows. Windows
Me removes the real mode dos support, and I figure out that you have the
dos driver installed. Liveware 3 for windows98 works with Me, only it
will remove the hibernation support. modify your autoexec.bat, and
remove everything that heads to the creative driver emulation.
Bill Wiriawan Solution 2:The
system File Protection feature of WinMe is another reason this might be
happening. Mean Drake Submitted
By: Kim Question:Hi,
I've recently upgraded my Windows 98 to Windows ME thru a clean
installation. I've formatted my whole hard disk for it. The problems
arise when I tried to use the two side buttons on my Intellimouse
Explorer for Back/Forward function on Netscape Communicator 4.75. It
doesn't work anymore! I've downloaded the latest driver which is version
3.2 for the intellimouse explorer. It still doesn't work. I've tried it
on Windows 2000 and it works fine on Netscape, IE and Explorer. But on
Windows ME, it only works on IE and Explorer. Can anyone help me with
this??? Thanks!! Solution 1:Make
sure that you have the latest IntelliPoint which is Me compatible. Go to
the website for an updated version. http://www.microsoft.com/products/hardware/mouse/driver/3_2/default.htm
Bill Wiriawan Submitted
By: Mike Question:I
have a home network with 2 win98se computers, a win2kpro computer, and a
system running WinMe. The WinMe computer will not see anything on the
network, though it can share files successfully. It really knows the
computers are there, but they do not show up in my network places; I can
map a drive on my win98se server and it reads and writes to it fine. I
took this computer to my college and it sees a few computers, but there
are actually thousands. WinMe networking is not working on a small home
network or on a large corporate style network even though Microsoft
boasts better networking. Thanks for any info. Solution 1:You
are probably not seeing the other computers in My Network Places because
you have different networking protocols installed on each machine. Try
installing other protocols, such as IPX/SPX, NetBEUI, and TCP/IP on each
machine. This should allow you to see the other computers. Philip
Tan Solution 2:
Also
Windows tends to flake out now and then, and just not display the other
machines. As you said you can make a shortcut to one and it
works. Same thing I bet if you try and search for the computer by
its name, I bet it finds it. You may be set in the wrong Workgroup
as well. the default is "WORKGROUP." Good
Luck. Travis Rendell Submitted
By:Dartanian Question:I
uninstalling my Dial-up Adapter under the Control Panel/Network. I then
tried to reinstall it by clicking on Add. But unlike Win95/98, there was
no Adapter to install, only Client, Protocol and Service. I even went
into Add New Hardware to attempt to install it there. How do I manually
reinstall the Dial-Up Adapter using WinMe?? Thank you! Solution 1:I
would try removing Dial Up Networking under Add/Remove
Programs>Windows Setup, and then try re-installing it. If that
doesn't work, physically pull the modem, boot, shutdown, put the modem
back in, bitt again and pray Windows sees it and takes the necessary
steps to get it working again. Good luck. Travis
Rendell Submitted
By: Shawn Question:Hi,
I installed ME on both computers on my peer network. It was the
smoothest upgrade I ever did. My question is : How would I boot to
MS-DOS if I wanted to format my C drive? I tried the boot disk that I
created during installation and only got an A prompt, I was unable to
change directories. Solution 1:The
startup disk does allow you to change drives. Ask me. I just used it to
format my C: Mean Drake Submitted
By: Alan E.
Scher Question:I
have a HP DeskJet and Epson dot matrix printers that I have used up to
IE 5.01. Installed IE5.5 and had problem when printing. Can I uninstall
IE5.5 in WinMe and go back to IE5.01? And if I can; would IE5.01 be
compatible with WinMe? Solution 1:You
cannot go to IE 5.01 with Windows ME. But if you haven't updated
please update your IE 5.5 with your ME. After Microsoft went gold
with Windows ME a new version of IE 5.5 came out, also upgrade your
Media Player. Otherwise I don't know what else to say Shawn
Abramson Submitted
By: Barry Question:Hello:
I have been using WinMe for some time now. Slowly, I am getting problems
fixed one by one. Only 2 things really remain on my list to fix. Number
one is my DVD - Rom. I use a Philips PCS 532 Drive with the Sigma
Designs Hollywood Magic + decoder card. Under Windows 98, the decoder
card worked very well and never had a single problem. Now with WinMe, I
constantly get unexpected blue screens from 'windows.' Somehow Windows
is crashing because of this. I contacted Sigma Designs and they stated
via email that they do not plan to revise the drivers for the Hollywood
Magic + card at all. They said use the Win98 drivers, they should work
just fine.....Ummmmm, not really! They don't work well at all. I can't
use it knowing if it will crash Windows or not. Second, is it just me or
does the help system seem like it takes a lot longer to load then ever
before? Seems like it just takes forever. I installed WinMe on a freshly
formatted hard drive. My system is: Solution 1:Branden,
Something that I've found important with many pci
cards(including my hollywood plus and netstream2000) is having windows
be installed with ACPI support. Me(as 98) does not always install with
ACPI support, even on an ACPI system. If your motherboard supports ACPI,
this could be the problem. To remedy this:
Check in the device manager, under System
Devices. Some of them should have ACPI in them. If not, you need to
reinstall windows from a command prompt, with the /p j flags(no quotes)
"setup /p j" Michael
Hicks Submitted
By: Branden Question:Hi,
Ok... here is my problem... I installed windows me as an upgrade from
98SE... the 98SE worked fine, but of course I want the newest thing. So
anyway, at the first boot up, everything seemed to be loading pretty
well until it just stopped.... I couldn't figure out the problem and it
happened every time I tried booting except from safe mode. So then, I
formatted (I have nothing important, I format all the time :-) ), and
did a clean install of win me. Everything worked fine, or so it seemed,
so I than began installing my device drivers, and when I rebooted, it
would just freeze again. I have a feeling it is either my Dxr3 card or
my Voodoo 2 cards... but I am unsure... ill list my whole system setup
at the end of this. I hope you can help me because I do want Win ME on
my computer. Thank you very much, and have a nice day. Solution 1:First,
run the troubleshooter to locate the core problems yourself. Open
the file C:\bootlog.txt (hidden) and search for a word failed, see what
it refers too. you can use a nice freeware Bootlog analyzer that will
open the file for you, and analyzes it for you, locating all the delays
and failure automatically, just go to http://www.vision4.dial.pipex.com/ and
download the tools there. During the
installation, what is detected and not detected in your system? Did you
have to install any custom driver? which is not windows me compatible?
Did the restart after the install successful? Remove
any custom driver that is installed, if it boots in safe mode, that it
means that you there is some devices that is not working correctly.
For future installation, make sure that you boot
your computer for every driver installation even if the system doesn't
prompt you to, this will locate which devices causing the freeze up.
Good Luck. Bill
Wiriawan Solution 2:Just
an addition to my previous reply, Open the
BIOS setup, and free any port that you don't use, this will add more IRQ
resource for windows to choose, Your
system packed with first rate hardware's, it'll take more resources to
run such a computer compared with a standard one, consider using windows
2000, it will run your computer better, and give you more freedom to run
those resources for more power. It is
sometimes unexplainable, I have almost the same system as yours, and it
wont run in windows 98 se or Me, but runs well with windows2000. go
to mlin.net to download startup cpl to customize your programs that runs
during the boot time, uncheck everything that comes from the device
driver installation (like Audiohq from creative, launcher, printer
utilities, direct cd, etc) and enable it one by one if the boot is
successful each time. Bill
Wiriawan Submitted
By: Brian Question:I
recently had to reinstall my Windows 98 and now my audio does not play.
I get no sounds out of my speakers. I get messages like no driver
installed and MMSYSTEM 003 driver not activated. At times it also says
.wav files not installed. Where do I find these to reinstall, or what am
I doing wrong? The volume control cannot be used either. Please start me
in the right direction. Solution 1:If
you are using a branded computer (e.g Dell, Gateway etc) install the
driver from the disk that comes with the computer. If
you are using a custom build computer, find out what brand is your Audio
Card, and install the drive manually. Run
the troubleshooter and help for more infos, on how to install
drivers. Bill
Wiriawan Submitted
By: ???? Question:I
have windows 98 on a laptop and for some reasons I can't get the
thumbnails viewing option working. I am able to hit thumbnails for
viewing but when I try it out no picture appears I was wondering if you
could help me. Solution 1:Gidday.
Sorry to tell you this, but the "thumbnails" view is a feature
that only works "sometimes". Sometimes it works, sometimes it
doesn't. However, in Windows2000, the "thumbnails" view in
Explorer *always* works. Ekapshi Solution 2:Hey
it can be made to ALWAYS work. I used to get thumbnails only of bmp
files but I sat and hacked the registry and now I get thumbnails of jpg,
gif and tif files as well. Mean
Drake Submitted
By: ???? Question:I
have never seen this happen before...I have 5 remote users who send
files daily to my NT Server. They zip up their excel spreadsheet with
WinZip and dial into the server via RAS and transfer the file to their
directory on the server. Starting two days ago, one user keeps getting
the following error when attempting to transfer their file: Error
Copying File - Cannot create or replace *.* Invalid File Handle (where
*.* is the name of the file they are trying to send) We have been doing
the same thing at these remote locations for five years without any
problems. None of the other remote locations are experiencing this
problem. The only variable at this location is the addition of a new
Compaq Ipaq PC that replaced their old Gateway PC. If I go to the remote
location and open up the zip file it is fine so their doesn't appear to
be a problem with a bad archive file. I also checked to make sure they
weren't attempting to send a file that was named the same as a file
already existing on the server; which they weren't; and even if they
were the error message would be different. Any ideas? If you require any
additional information to troubleshoot, please let me know. Thanks in
advance for your help Solution 1:Rick,
I am not a network guru by any means, so I really can't pinpoint your
problem, the one thing I can suggest is maybe you got a virus of some
sort. I would scan that machine inside and out for one. Good
luck. Travis Rendell Submitted
By: Rick
Fredricksen NOTE:
Please note that ActiveWin nor the AskAW staff can take any
responsibility for anything that may/may not occur when taking our
advice. If you do anything that is included in our advice, you are doing
so at your own risk.
However, I was given the impression that Win 2000 or Me would be able to
do this just be changing the country environment. This is true? If not,
how could I run Japanese software on my computer? Many thanks!!
The more educated way: Open
the files named sysoc.inf, it's in the winnt\inf folder, show all files
before searching for it. You should see a
section like this:
; old base components
Games=ocgen.dll,OcEntry,games.inf,HIDE,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,HIDE,7,
just remove the word "HIDE", which
makes it looks like this:
; old base components
Games=ocgen.dll,OcEntry,games.inf,,7
AccessUtil=ocgen.dll,OcEntry,accessor.inf,,7
Tips: You can remove all "HIDE" words
to see all customizations.
Open the add/remove program applets > Windows
component > Double click the accessories and utilities, and uncheck
the items you do not want. Good Luck
Bill Wiriawan
PIII - 450
192MB of Ram
13.6 7200rpm IBM HD
It's a pretty top notch system that functioned very well under Win98se,
now with WinMe, its a resource hog. For the amount of memory that I
have, for certain things like the help system to load as slow as it
does, I'm confused.
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