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Welcome to AskAW! This lets you, the visitors submit questions about any problems/queries that you may have about Windows. Be it from a little icon that annoys you to hardware freezing your PC, we will try and help you out. You can submit your questions by e-mailing us at askaw@activewin.com.
Here are the questions posted on: 09-09-00
Question: Can you please tell me how to do a "clean" reformatting of my hard drive...I do have my restore disk.
Solution 1: Dear Tracy,Prior to formatting your Hardrive, I would search the Internet for the latest Drivers for your:
1)Video Card
2)Soundcard
3)Modem
4)mouse and other Special devices you may have..eg printers,USB speakers, Scanner etc.
You can right click on My Computer, choose Propertiesthen click the tab for "Device Manager". Each device with be listed, then click on each to get the Exact name of each device. Then I would contact each Manufacturer's site for the latest drivers for each. You did not say what operating system you intend to install, each has its own quirks and possible cautions. However once you have all your drivers, I would place them on a 2nd partition like D along with any other "data" you plan to keep. Depending on the size of your hard drive and amount of your data, the size of this partition may vary. I myself usually create this partition always when updating any PC. I would highly recommend you create a 2nd partition if you have a large hardrive.To create a 2nd Partition WITHOUT loosing data you will need a utility like Partition Magic http://www.powerquest.com/partitionmagic/ you can download it there
Then once D is created, I would then move the drivers you downloaded to D:\Drivers, Copy C:\Windows\Application Data to D (to retain your Mail,Addressbook etc..Then I would Create a New "My Documents in D and copy all there as well. Once you feel confident you have saved all that you wish, proceed...
What You Will Need:.
Put this file on your Boot Disk for later reference.
A boot disk
containing at least these files;
Command.com command
prompt
Msdos.sys
system [hidden]
Io.sys
system [hidden]
Drvspace.bin
system [hidden]
Fdisk.exe
to partition HDD
Format.com to
format partition(s)
Edit.com
text editor
Mscdex.exe to
install CD-Rom drivers [not always put on Boot Disk automatically]
These are just basic files that you have to have before you begin but other files could and can be included.
Partitioning Your
Hard Drive [HDD]
--------------------------------
After a new HDD is installed in the CMOS/BIOS your HDD will have
to be partitioned.
Step 1
Place Boot Disk In floppy drive and reboot to A:\ [check CMOS setup to see if Boot Sequence is A,C, if not change it]
Step 2
at the A:\ prompt type; fdisk
Step 3
When Fdisk opens you
will see a selection of choices, if you are partitioning a Second HDD
choose 5, Change Current Fixed Disk Drive and type 5 in the 'Enter
Choice' box, then you will see a table of partitions with drive 1 and 2,
choose 2 and enter then choose 1 to make first partition, when
that's done select 2 and 3 and so on until it says ' all available space
has been used', press ESC to go back and keep pressing ESC until it says
to re-start your system.
You can choose the size of the partition that you want..
These procedures are the same if you only have one HDD .
Step 4
Check to see if you have drive letter(s) assigned for each partition. Depending on the size of HDD, you may only get 1 or 2. From the boot disk at the A:\ prompt change to c:, from there change to D: and so until you get an 'invalid drive specification' message.
NOTE : Hard Drives need only to be partitioned once unless you decide to split one big one into two or more partitions. Hard Drives larger than 2.1GB that have FAT16 operating systems [Windows 95A] will give a maximum size partition of 2GB, i.e. if your HDD is a 6.4GB you should get 3 x 2GB partitions and maybe, depending on make, you might get a very small one as well, you may not need it anyway. There is no need to partition every time you want to format a drive. Partitions can be deleted and changed by Fdisk if you want. When prompted, you will be asked to name the drive you created, Rename C to "MAIN DRIVE" then D to Backup (Dos allows up to 11 characters in the name)
Reboot
Formatting Your
Drives
----------------------
Now that your HDD is partitioned you now have to format all partitions.
With your boot disk still in drive A:, just type; format c: /s [the /s copies the system files to disk after the format]. You will then be reminded that all data on drive will be lost, if it's a new HDD there is nothing to lose, if it's one you are using or whatever, save anything you have to, then proceed. When you answer 'Y' at the question you will see something like this; 10 % Complete until it gets to 100 % and you will then be asked what Volume Label you want, if you want to give your new partition a name you can, this is not important, you can do this in Windows later if you like. The format will take several minutes. Then after that is done you will see some statistics about your drive and you should now be back at the prompt. This process must be repeated for all partitions, If only one, then that's it.
Installing Windows 98
------------------------
With the disk still in drive A: type this; copy mscdex.exe c: [If
you do not have MSCDEX.exe you cannot install your CD-Rom drivers and in
turn you won't be able to install Windows 98]
Now place your CD-Rom installation disk in A: and type; install .This will create two new files, Autoexec.bat and Config.sys. These files are to load your drivers in real mode [DOS]. You should then be prompted to re-boot your system, take out the disk first before you do. You should now be at the Dos prompt C:\ ,now change to your CD-Rom by typing; D: [if more than one partition your CD-Rom may be the next letter, now put in your Windows 98 CD and type at the prompt; setup ,Windows will run scandisk and then ask you to view log, you can skip this by selecting 'exit' and it will then start the setup wizard. You will be asked for your 20 character OEM number [look on the Certificate of Authenticity on the bar code] just type it in as it is and just follow the directions. That's it,
Appendix; If you have the luxury of a spare old P.C. you might want to run the procedure first on that to see how it what to expect, take some notes. If you have any questions prior to performing this contact me. Good Luck Tracy. -Craig Catapano
Solution 2:And may I add just a little to this impressive post. Don't forget to backup your emails from outlook express, your Favorites and in some cases even your fonts. Your document files of course goes without saying. Be sure to have the installation CDs of all software on your PC -Mean Drake
Solution 3: I've just done a total wipe-down of my system. Now that it's running the way I want it I have produced an Image of my Hard Disk using Norton Ghost. This image can then be burnt to a CD, meaning my whole system can be restored to a usable state in minutes without the hassle of looking for Application Disks, Drivers etc. Powerquest also produce a similar product called Drive Image. -Brian Lyttle
http://www.powerquest.com/driveimage/index.html
Submitted By: Traci
Question: I've got a couple questions that I hope you can answer for me. I have the final build of Windows ME, but it seems they have removed the backup program that was in accessories under system tools. I updated from windows 98, and so the old executable is still there, but did they remove it or is it somewhere else? Also, I've installed it on 2 computers. Both with Norton anti-virus 2000. NAV works fine on one of the computers, but doesn't work on the other. Any ideas? Thanks.
Solution 1: The Version of Msbackup from Windows 98SE is not compatible with ME. During setup, the operating system removes this prior version. There is a newer version that is installed AFTER the ME setup. It should be on your ME CD under \CDEXTRA.ENG\ADD-ONS\MSBACKUP If not please contact me regarding your request. Notice also that since your upgrade "Quickview" has also been removed, FYI Good Luck -Craig Catapano
Submitted By:
Question: Hi! First
I would like to say that you have a Great homepage, it's the best!!!!
Then I have a BIG problem!! I re-installed
windows 98 on my computer (first I made a startup disk and then
formatted C:) the problem is that I only have an 16 color option and a
screenseting of 640*480 and I can't change it??? Windows couldn't find
my graphic card or de monitor so it chose to set the monitor to
"unknown" and the graphic card setting is "standard PCI-graphic
card (VGA). I wonder if it is any chance for me to detect the monitor
and graphic card by any means?? Maybe with a detection prog. like the
once their are for network adapters??? Or should I re-install it all
together????Please reply as fast as you can!!!! Best
Regards
Solution 1: Hi,
Since Windows doesn't detect your monitor and video card (that means
they are not plug and play), maybe you have some drivers on floppies
that came with your computer. If you don't you have to find a way to get
the brand/model of your monitor and video card.
Then you can do a right-click on the desktop, go
to Display and then change the settings from there.Hope
this helps! -Guillaume H�bert Solution 2: Submitted By: Oscar from Sweden Question: Hi:First of all, sorry for my terrible English. I
want to insert 2 different commands in the same shortcut (like a batch
program): %windir%\regedit.exe /s c:\ddd.reg and %ProgramFiles%\Outlook
Express\msimn.exe". Solution 1: If I was you,
I would actually make a batch file with the 2 commands you wanted to
executed, and then point to that batch file. Windows understands
"wildcard" directory references in batch files. Hope this
helps. -Ekapshi Submitted
By: ????? Question:Hi,
I have Easy CD Creator 4.02 in Italian and I have a CD-ROM Plextor 40x
SCSI that my computer identifies as drive F, the masterig drive is a
Yamaha 4416S identified as drive E, the programs CD Copier, the CD-ROM
Plextor doesn't find but it sees only the Yamaha, therefore I cannot use
the function of CD Copier. The whole rest of Easy CD Creator, works to
wonder. The I Know it is not W 2000 installed professionals as updating.
Which can the problem be? And which the solution? Solution 1:Is
it 4.02d? Are you running Win2k Pro? I wasn't sure from your question.
Anyway, I've noticed a problem with 4.02d and Win2k not seeing some
drives on some dual cd systems. If you're running 4.02d, try downgrading
to 4.02c and see if that fixes it. -Andrew
Funderburk Submitted
By:Mariano Palma Question:Hey
I have internet explorer 5.5 and I just got a new modem so I don't use
Juno any more but the icon is still in the upper right hand corner of
IE. can you help me? Solution 1:If
you are referring to the spinney-thing that indicated activity, you
should do a complete uninstall and then reinstall IE from the Microsoft
website. Don't just reinstall....actually remove all
components. There are other traces of Juno present as well, they
just aren't as obvious. Doing an uninstall will remove them.
-Adam
Sowalsky Submitted
By:wildthing909 Question:Win98
wont let me access applications. It says it cant find TUGET.EXE and I
cant fix it. Solution 1:
This tuget.exe file
you are referring to---when does it come up? Is it only when
choosing a certain file or application, or for all applications?
For example, can you use notepad without the error occurring?
Please specify.-Adam
Sowalsky Solution 2:I
am quite sure the registry has got corrupted and there is a problem
where exe files have got associated with some program called tuget.exe.
I virus might sometimes cause this. Check out
your file types in Folder options in windows explorer and see if this is
the case. ideally exe files should not be listed here. -Mean
Drake Submitted
By: Mike Question:Hi!!
I used to run a batch file program to do a backup
to our server but now it doesn't work with Windows 2000. The old batch
file looked like this... xcopy32
"c:\my documents\*.*" "z:\terry\" /s xcopy32
isn't available in Windows 2000 (so it seems!) so I used copy32 instead.
All that happens though is a quick flash on the screen and then nothing!
I looked in the help file and it said something about putting an "#cmd"
in front of the batch file, but trying it did not help!! So how can I
copy files unattended via the scheduler if I can't run a batch file??
And how do I run a batch file in Windows 2000?? Thanks
for your help Solution 1:
try putting my document in
quotes: Solution
2:Sounds
like copy32 doesn't like the directory name. change My Documents
to mydocu~1 and see if that helps -Sage Submitted
By: Terry Question:
Is there any way I can create a shortcut to the
Taskbar & Start Menu item that is in Start Menu\Settings? Thank You.
Solution 1:
I don't think so. Sorry,
-Adam
Sowalsky Solution
2:You
can create a shortcut, using this as the command line in the shortcut: "rundll32.exe
C:\WINDOWS\SYSTEM\SHELL32.DLL,Options_RunDLL 1"
-Michael
Hicks Submitted
By: Gienya Question:Have
an error at startup Noltray runtime error 429 Active x component can't
be created What is this and what is Noltray? Solution 1:
I have no idea (do you have Norton
anything?). If you have the active desktop turned on, try turning
it off and restarting. Does the error still occur? -Adam
Sowalsky Submitted
By:???? Question:Hey
AskAW! I have a problem with my Win98 on AMD K6-2 300MHz. It takes
almost 2 minutes to completely boot up. And Windows take up over 40secs
of the boot time. And during the middle of the process, there is no disk
activity. When I first got my computer (with much more startup
programs), it didn't take as long. Also when I shut down (about
4/10times), it freezes before it gets to the "Windows Is Shutting
Down" screen. Thanks for your help!
Solution 1:Have
you installed any Microsoft program since? Those add tremendous
amounts of startup time simply because of the many registry entries it
adds (Windows must read the entire registry during boot up---I'm pretty
sure of this). That would explain why adding more programs causes
longer boot up. I wouldn't worry about it,
but maybe running a registry-cleaning program might knock a few seconds
off of boot time. There are many programs that detect old entries
from programs that have long since been removed/uninstalled/deleted.
-Adam
Sowalsky Solution
2:Do
you have some SCSI devices in your system? With many SCSI cards and
devices, Windows 9x will have large delays during enumeration(detection),
where nothing seems to happen, while I scans the SCSI buses.
Your issues could be related or maybe not. As for
shutdown issues, here is a lengthy Microsoft troubleshooter for shutdown
problems. http://support.microsoft.com/support/kb/articles/q238/0/96.asp As
a side note, the annoying SCSI detection methods of Win 9x have been
much improved in WinMe -Michael
Hicks Submitted
By: Simon Question:Some
where I have lost the device file to access my cd rom . I've tried
everything I can think of to find it. If you can help it would be
appreciated. Here is the specs of my system. My computer shut down and
restarted by it self. Now I get a message, device file not found sys,ini
refers to this file. If you deleted this file
on purpose, try uninstalling the application to replace this file. Ever
since this has happened, I can no longer access my cdrom. I get the
message" NO CDROM INSTALLED " What can I do to get access to
my cdrom?
INFO: OS=WIN98 SE
PROCESSOR,INTEL CELERON533MHz BOXED,MACHINE BUILT TEKRAM COMPUTER SYSTEM,S381M
TEKRAM MOTHERBOARD 40XCDROM,V.9056KAMR
MODEM, 8 RAM AGP BUILT IN VIDEO CARD,USB PORTS F+B,13GB MEDIALIST
SEAGATE ULTA DMA,INTERNAL,8.9MS/5400rpm 512Kcache, 66MB/sec Max Tranfer
Rate, 64SDRAM Memory(100Mgh
compliance) I
hope this is enough info to locate the answer. Thank
you guys, Solution 1:Try
removing the CDROM entry from device manager and restarting. With
any luck, the computer will recognize your drive. Just for kicks,
is the CDROM showing up at boot up/ramcheck screen (e.g. secondary
master, primary slave, or whatever)?-Adam
Sowalsky Submitted
By: C.W.
Van Ord Question:Hey
to whoever is reading this, I have a dsl modem (efficient speed stream
3060) and on their website it says that Win ME drivers are
"Pending"...which really says a lot for when they will come
out. I have installed ME on another one of my machines and everything
with 98 drivers seems to work just dandy. I was wondering, would my
modem work as well in ME because they are based on the same kernel? or
would it just say that it couldn't find appropriate drivers? Thanks
for your time
Solution 1:It's
all about optimization. It probably wouldn't hurt to try running
your modem in 98...see if it detects it, and try installing your old
drivers for it. It might give you an error message, or it might
not. Trial and error. Or, you could
wait until special ME drivers come out. Good luck,-Adam
Sowalsky Submitted
By: Andrew
Greves Question:Since
installing Windows 2000 Server, I have not been able to access the
Network Performance counters (Network object is not listed as a option
in the Performance Monitor). I have installed 2000 on other machines and
the network counters are available. An install from scratch may solve
this problem, but for many reasons, I do not want to take that step on
this particular machine. I get these errors in the event viewer when the
machine starts up:
ID 1003: Unable to
query the W3SVC (HTTP) service performance data. The error code
returned by the service is data DWORD 0. ID 2003: The
configuration information of the performance library
"C:\WINNT\system32\w3ctrs.dll" for the "W3SVC"
service does not match the trusted performance library information
stored in the registry. The functions in this library will not be
treated as trusted. ID 1000: Unable to
collect the FTP performance statistics. The error code returned by the
service is data DWORD 0. ID 2003: The
configuration information of the performance library
"C:\WINNT\system32\ftpctrs2.dll" for the "MSFTPSVC"
service does not match the trusted performance library information
stored in the registry. The functions in this library will not be
treated as trusted. ID 2003: The
configuration information of the performance library
"C:\WINNT\system32\infoctrs.dll" for the "InetInfo"
service does not match the trusted performance library information
stored in the registry. The functions in this library will not be
treated as trusted. ID 2003: The
configuration information of the performance library
"C:\WINNT\system32\aspperf.dll" for the "ASP"
service does not match the trusted performance library information
stored in the registry. The functions in this library will not be
treated as trusted. Suspect
these errors have something to do with this problem, but I am not sure
what they mean or what action to take to correct these errors. Monitoring
the network activity with the performance monitor is very useful and I
would really like to be able to do so on this machine. Any suggestions
as to how I might be able to fix this problem? Solution 1:For
a bone crunching detailed explanation and solution for the exact problem
you suffer: http://support.microsoft.com/support/kb/articles/Q226/4/94.ASP
-Michael Hicks Submitted
By: Bill
Block Question:Hello
AW, I am trying to figure out a solution in regards to Internet
Connection Sharing in Win 98'. I have a host computer which is running
Win 98' SE, the problem I am running into is I have to convert a
wireless ethernet 802.11 standard and convert it to a dialup connection
to the internet. The wireless unit allows for adjusting the ip address,
gateway, etc. but I have not found any documentation to show whether it
is feasible to make such a conversion from an ethernet to dialup. Any
suggestions would be greatly appreciated. Thank You
Solution 1:Let
me try to understand correctly.... You
have an internet connection from one computer that is running
98SE. You have another computer that you want to share the
internet connection. And they are connected to each other by
wireless ethernet....and you want them to be connected by dialup
instead? This is pretty easy. Just set the host computer to
allow dial-up connections (make a user for him on the computer and
install dial-up host software from the 98 CD). Then dial him up
from the slave computer and internet should be tunneled through the
phone line.Good
luck, -Adam Sowalsky Submitted
By: Marty Question:I
have a Gateway Solo 2150. After I downloaded the 'fix' for the 'hang on
shutdown' problem, my laptop seems to consistently hang-up on shutdown.
It seems to occur most after I try to shut it down while connected to a
network. By the way I read your FAQ for this problem (see below) but I
do not see the option "Disable Fast Shutdown". Can you help??? Solution 1:
I have found that when I have this issue that if I
boot all the way up in safe mode then do a normal restart this issue
goes away. Try it and let me know if it helps you. -Marc
Strickland Submitted
By: Marc Question:Is
there a way to keep other users from having access to my desktop
profile. For instance I can click cancel on the prompt for users and
still go under start/find and access any file under any profile. The
ultimate fix would be to lock people out of my computer altogether.
Thanks for the info
Solution 1:Win98
by itself has no such features. There is a bunch of shareware available
on the Net that allows protection of various types. -Mean
Drake Solution 2:
A way to keep everyone from entering your computer
would be to use the Policy Editor that comes with the Windows 98
disk. Go under my computer under the policy editor and go to
network settings. Then enable the must gain access for network
logon. Even if you are not running a network if the user hits
cancel or tries to enter the wrong password it will not let them in
unless they go through via Safe Mode. -Shawn
Abramson Submitted
By: Mr.
Morace Question:Hello,
I recently downloaded the "full install" of DirectX v7a from
Microsoft's site, since I previously had Version 4 and needed
"Version 6 or above" to install the Microsoft Media Encoder.I
installed the DirectX 7a package, I thought, but the MME would still not
install, telling me (again) that I needed DirectX 6 or above to use it,
so I ran the DirectX diagnostic utility (DXDIAG.EXE) to see what the
problem was. The first page identifies the product as DirectX
"Version 7.0 (4.07.00.0716), but under the "DirectX
files" tab, all of files appear to still be the Version 4 (4.07...,
4.08..., etc.) files! What's happening?
Which version is really installed?
Solution 1:The
version numbers go like this: xxx(windowsversion).xxx(directx
version).xxx(point release).xxx(build number) So, 4.07.01.3000
would be Win9x, DX7.1, Build 3000 side note: this is what
WinMe uses. You
list 4.08 as one, that would be DX8(beta only right now), that could be
one problem, if you had installed it. Do
all your drivers support DX 6 or 7? Did
you install DX Media 6.0? It is a separate package at: http://www.microsoft.com/directx/homeuser/downloads/default.asp Also, the current
version is Windows Media Encoder 7, but it will not(Microsoft is
extremely adamant about this) run on Win95 Hrm,
version info seems to have changed for Win2k. Ooops on my part -Michael
Hicks Submitted
By: Ed
Crosby Question:Hello
ActiveWin, I have a computer running Windows 98 SE and it used to
support the 'Suspend' or 'Standby' mode in the Shut Down menu, but
recently when I turned on the computer, the Standby mode was gone. I
didn't alter anything in the BIOS or the Advanced Power Management
either. How can I restore this mode?
Solution 1:
This happens in some cases where the motherboard
develops a hitch and so the Standby option is gone. Happened to a
previous PC of mine but if left alone, it would go into standby after a
set period of time. -Mean
Drake Solution 2:
Hi, Can you tell me What
kind of computer you have? Also I would like to know what kinds of
software are you running on your windows 98se computer. Have you
update your windows 98se software from the updates at windowsupdate.com.
This web site is ran by Microsoft to help people update there
windows 98 and windows 98se software so it has all the updates to
it. -Robert Birmingham Submitted
By: Geoffrey Question:How
do you use IE4 with NeoPlanet? I installed IE4 where there would be no
conflicts, but I get an error message <Internet Explorer cannot open
the page you requested> I run Win98 WithIE4 NeoPlanet and tecinfo
ISP.
Solution 1:
Neoplanet works on a IE skeleton. So I really do
not understand what is the problem here. In fact the prerequisite to
installing neoplanet is to have IE installed prior to it.-Mean
Drake Submitted
By: ureckon99 Question:Hi,
My PC gets hanged-up when I play the demo version of Melourne House (a
cricket computer game). I works fine for a few games and after that
suddenly, voice stops and the system hangs. Even when I try to restart
it does not restart. This is a demo version and installed on my
computer. As far as I remember (not completely sure) this same problem
does not happen when I play FIFA'99 (a soccer game for PC).This I play
using CD. There are no other memory intensive programs in the background
except the basic windows (Runaapp, Systemtray, Explorer). My
computer specs: 433MHz, 8.3 GB HD, 96 MB RAM, 8 MB Shared Video memory.
Could some one pls tell the reason and remedy for
this problem. Thanks in advance.
Solution 1:
Maybe a memory leak problem
with the Demo version.-Mean
Drake Submitted
By: Shafi Question:In
trying to install Windows ME I keep getting the error message that USB
drivers are not installed. I went to the place it told me to get them
and installed the drivers. But I still get the message. Can you help ?
Thanks
Solution 1:
Are you getting this error
when you are trying to install Windows ME? I assume that you are
currently running Windows 98. Or 95? Windows 95 doesn't have any
USB support that is any good (although some later versions do work with
it), and Windows 98 should have it built in. Your question is
rather vague: could it be that a certain piece of hardware you use
requires USB drivers....or better yet, do you use any USB
hardware? My only recommendation is to try a clean installation of
Windows ME (reformat and try again), although that is almost never
preferred to an upgrade for sanity's sake.-Adam
Sowalsky Submitted
By: Rose
:) Question:Dear
guys (or Madams) I recently purchased a
media 1oo V80 ifinish system equipped with windows NT already loaded
internally I just received a new 3.2 upgrade that requires Windows 2000
to run the new program. Do I qualify for an upgrade of some sort from
you guys to operate my new system? I have all my warranties and
documentation etc. Thank you
Solution 1:
I would recommend that you contact the company of
whatever you are trying to upgrade/update and ask them the same question
you asked us. -Adam
Sowalsky Submitted
By: Steve
Hutchinson NOTE:
Please note that ActiveWin nor the AskAW staff can take any
responsibility for anything that may/may not occur when taking our
advice. If you do anything that is included in our advice, you are doing
so at your own risk.
I think there was a character like | or something that Windows2000
recognizes as an enter to make possible insert 2 or more commands into
one shortcut. Do you know?
c:\"my documents"\whatever
Good luck.-Adam
Sowalsky
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